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Frankfurt Airport (FRA)

Frankfurt Airport, known in German as Flughafen Frankfurt Main or Rhein-Main-Flughafen is an international airport located in Frankfurt am Main, Germany. There are plans to expand Frankfurt Airport with a fourth runway and a new Terminal 3. First modifications to the airport to make it Airbus A380 compatible are completed, including the first building of a large A380 maintenance facility near the former U.S. Air Base. Frankfurt is a hub of Lufthansa, the German national carrier and Air India for its North American services. Lufthansa's secondary hub is Munich Airport where many key medium and long haul routes are available, lessening the need to overburden Frankfurt Airport.

Information and Help Desks: Airport information desks are located in the Arrivals and Departures halls of both terminals. They are staffed 24 hours a day. There are also several touch-screen info-terminals situated throughout both terminals.

Money and communications: Numerous banks, bureaux de change and ATMs are available in Terminals 1 and 2. A number of major German banks offer a comprehensive range of domestic and international banking services at their branches in the Frankfurt Airport Centre (FAC) opposite Terminal 1.
Postal services are available throughout the airport. 3C Communications provide 24-hour credit card phones and faxes, plus Internet access. Deutsche Telekom also provides Internet ports at some gates.

Luggage: An escort and porter service is available. Transport boxes and crates for bulky luggage are available at the FGS airport baggage service in the Arrivals hall B of Terminal 1 and the Arrivals hall E of Terminal 2; reservations should be made in advance.The lost property office is situated on the first level of Terminal 1. Trolleys are available. 24-hour left luggage facilities are available in both terminals.

Other facilities: The airport has pharmacies and a 24-hour medical clinic in Terminal 1. There are various children’s play areas, baby change rooms and buggy hire at the left-luggage offices in both terminals.

Business Service: The Airport Conference Centre in Frankfurt Airport Centre, across a pedestrian bridge from Terminal 1, offers 28 conference rooms for up to 200 people, audiovisual equipment, Internet access, secretarial services, interpreters, office supplies, videoconferencing and catering. There are also presentation rooms for hire in Terminal 2. Many of the major airlines have executive lounges and the airport’s Europe City Club lounge, located on level 3 of Terminal 1, is open to all for a fee.

Service for Disabled Travellers: Facilities for disabled passengers include elevator and ramp access throughout the two terminals, automatic doors, adapted telephones and washrooms. Disabled passengers should inform their airlines of any assistance required prior to travel. The Fraport arrival service provides waiting rooms for disabled passengers. The passenger transport company Behinderten – und Krankentransport Kaster offers transport services for disabled travellers to/from the airport. Reserved parking is available. The Sky Line shuttle train is wheelchair accessible, while electric buggies are available in both terminals. A wheelchair-accessible bus service, equipped with an ambulance lift runs daily; a door-to-door transport service is also offered. Wheelchair accompaniment servces are available, for example from the long-distance rail station to check-in.

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