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Hong Kong International Airport

Hong Kong International Airport is located 21 mi/34 km northwest of Hong Kong Island, at Chek Lap Kok. The airport features one expansive terminal with two main sides connected by an internal shuttle train, allowing it to offer service from 87 different airlines. Thanks to its size and its technology, it is one of the major aviation hubs for Southeast Asia.

Airport Ambassador: Airport Ambassadors are stationed at high-traffic locations throughout the terminals to offer immediate assistance to passengers in need.


Ancillary Passenger Services: Baby Stroller Rental, Battery Recharge Service, Conveyance of Documents, Electric Vehicles, Facsimile Service, Meet & Assist Service, Photocopying Service, Unaccompanied Minors Service, Wheelchair Service


Customer Services Centres:
Located at the Check-in Hall between Aisle E and F in Terminal 1 and between Aisle N and P in Terminal 2, the Customer Services Centres offer assistance to departing passengers on the whereabouts of airport facilities and other enquiries. Another Customer Services Centre, located at the Arrivals Hall before the Immigration Counters, provides service for transit and arriving passengers. A variety of guide maps and other information are also available at the Airport Information Booths scattered around the airport terminals.


Money and communications: There is a bank, and several bureaux de change counters and ATMs located throughout the terminal. A post office is located in the Departures hall. Free wireless Internet is available throughout the terminals.


Luggage: Trolleys are available at all passenger drop-off points. A porter service operated by WFS (tel: 2261 2727), which also offers a home baggage pickup and delivery service, (tel: 2122 9813), is available at various points, including outside the Departures hall and the baggage reclaim hall. An excess baggage shipping service is also available at aisle K, before check in (tel: 2769 8681). A left-luggage facility is also available in the Arrivals hall (tel: 2261 0110).


Lost and found: At the customer service centre, the airport police report centre and via the help phones; there is also a lost and found office on level 6 of the terminal (tel: 2182 2018).


Conference and Business Facilities
The PCCW Business Centre is located in the Departures check in hall; services include fax facilities and mobile telephone hire. Further conference and business facilities are available from the Plaza Premium Lounge in the west hall (tel: 2261 2622) and east hall (tel: 2261 2668), as well as the Regal Airport Hotel (tel: 2286 8888). There are several airline lounges, and a number of multimedia lounges are available airside for departing passengers. The huge Asia World Expo convention and exhibitions complex (tel: 3606 8828; website: www.asiaworld-expo.com) is located adjacent to the airport.


Facilities for Disabled Travellers

The airport is fully accessible for disabled travellers. There are plenty of wheelchair-accessible toilets, lifts, ramps and escalators around the airport and Ground Transportation Centre. Car park spaces reserved for disabled drivers are available in car parks 1 and 4. Wheelchairs are provided free of charge by airlines; passengers should inform the airline prior to travel. For more information on wheelchair hire and in-terminal transportation, passengers should contact Worldwide Flight Services Holding SA (tel: 2261 2727). The terminal shuttle train is also wheelchair-accessible. Escalators and walkways have audio warning signals, while lifts, toilets and telephones have Braille signs. Tactile path guides and induction loops are installed at various points.


Other facilities: There is a medical centre on level 6 (tel: 2261 2626) and a pharmacy. The Plaza Shower and Relaxation Lounge on level 7 of the west hall is open 24 hours and provides shower rooms, semi-private napping rooms and a mini salon. There is also an Oriental Massage Centre. Children’s play areas are located near gates 22 and 36, while nursery rooms are located at various points throughout the terminal. A non-denominational prayer room is situated in the check-in hall and is open 24 hours.

Airports in China